Claiming Avios

It may take up to 8 weeks for valid Avios to be added to your Executive Club account. However, in the unlikely event that your Avis car rental Avios award is not allocated within that time period, please click on the Missing Avios? tab on the navigation above to claim your Avios retrospectively.

Please note, retrospective claims may only be made up to 6 months after your Avis rental. Simply complete the online form and we will respond within 72 hours to update you on the status of your claim.

British Airways will reject Avios claims for Avis car rental if any of the following scenarios occur:

Invalid Surname - 37% of Avios rejections are due to Executive Club Members quoting their surname incorrectly or not being the named driver on the Rental Agreement. Please ensure that you confirm the spelling of your surname when reserving or collecting your Avis car rental.
Inactive/Invalid Executive Club Number - The Executive Club card number has been inactivated or the number is invalid
Non-paid For Rentals - Complimentary Avis rentals will not be eligible for Avios
Non-Executive Club membership - Avios claims for rentals taking place before commencement of British Airways Executive Club membership will not be successful.
Non-Qualifying Rental Rates - Rentals made using Avis contracted (corporate/government) rates/AWDs, chauffeur drive, or van rentals do not qualify for Avios. Travel industry staff rates including BA and Avis employee programmes, replacement/insurance rates, selected association programmes, and net rate programmes or rates offered by selected travel agents and tour operators do not qualify for Avios.